Title Member Service Assistant Manager
Location Hopkins, MI
Position Details

Who We Are

Sandy Pines is a seasonal member-owned recreational community, RV resort & campground 30 miles southwest of Grand Rapids. The resort encompasses 813 acres with Lake Monterey, a 216 acre private lake and an 18-hole golf course. There are 2,200 seasonal member sites including a 54 unit year round condo complex, campsites, cabins and seasonal park model rentals. We employ full time, year-round rangers, maintenance and administration staff, as well as a full time seasonal recreation staff. Park amenities include a splash pad & waterslide, ropes course, disc golf course, mini-golf, 3 remote control car tracks, lighted tennis courts, basketball courts, a baseball diamond, 13 heated bathroom & shower facilities and 3 heated outdoor pools. Sandy Pines is committed to supporting family values through the development and maintenance of a quality Recreational Park for the benefit of its Member families and their guests.

Duties & Responsibilities

Member Service & Office Management

  • Assist the manager for the general operation of the Member Service Department including the oversight of day-to-day tasks such as greeting and directing guests, maintaining electronic and hard filing systems and maintaining the office environment
  • Answering main office phone line, responding to phone/email inquiries and appropriate handling of member suggestions and conflicts
  • Responsible for processing member payments, balancing the daily register transactions and preparing daily bank deposits
  • Outlook Calendar Management: setting up meetings with multiple parties, anticipating and resolving scheduling conflicts
  • Assist the manager in scheduling the staffing requirements for the Member Service hours of operation, including Saturdays and holidays during the summer season
  • Assist the manager in maintaining and improving systems for tracking cable/internet utilities, facility rentals and other park services

Marketing & Communications

  • Writing, composing and updating office forms, handouts and events
  • Writing, composing and updating content and events on our website and social media channels
  • Update Outlook print and online event calendars
  • Copywriting related to park services and information to Members about park news and events through our website, print materials, social media and email marketing campaigns
  • Monitor and respond to social media posts and inquiries
  • Managing and updating content on our Member Service department website page

Working Conditions and Environment

The Member Service Assistant works at our front desk answering phones and handling onsite member visits, payments and inquiries. During the main season we staff a busy office. The noise level is moderate. They may occasionally lift up to 25 pounds handling paper and parcel deliveries. The position also requires them to move around the front desk regularly to retrieve copies, distribute mail and communicate with members.

Required Qualifications & Skills

  • Associate degree or higher in Customer Service, Communications, Marketing or a related field
  • Minimum of two years of relevant experience
  • Excellent computer skills with proficiency in Microsoft Office particularly Word, Excel and Outlook
  • Excellent customer service and communication skills (Must possess a good sense of humor and enjoy working with people)
  • Ability to work in a fast-paced environment
  • Ability to work independently, manage projects and prioritize tasks
  • Proactive, confident and self-motivated
  • Demonstrated writing and organizational skills
  • Able to work effectively on a team and manage Member Service staff
  • Eagerness to learn new systems, technologies and skills
  • Ability to take and give constructive criticism
  • Problem solving and conflict resolution abilities

Preferred Qualifications & Skills

Proficiency or a deep interest in digital communication, including but not limited to:

  • WordPress website content management system: Maintaining, updating and composing website content
  • Social Media: Engaging, responding to and posting content through Facebook, Twitter, Instagram, YouTube & LinkedIn
  • MailChimp email marketing: Composing and writing content for member communication
  • SurveyMonkey: Composing member surveys
  • Photoshop & Piktochart: Designing handouts, posters and print materials
  • Ability to question the status quo and improve efficiency when it is lacking
  • Tech-savvy with the ability to use applied technology to improve filing and communication systems
  • Strong interest in community, health and recreation

Salary & Benefits

This is a full time position with benefits. Our work week is Monday-Friday from 8am-4:30pm requiring half days on Saturdays and Holidays during the summer. Salary is $25k to 35k, commensurate on qualifications and experience. The position is open immediately with the goal of having it filled by April 1st, 2017.

How to Apply

Please send your cover letter, resume, a sample of your writing (blog, web copy, press release, letter, event description, etc.) and salary requirements by email to:

Email: josh@sandypines.com

Subject Line: Member Service Assistant Manager Position

 

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